We are named after the Bob Dylan song "Quinn the Eskimo." There's actually no real reason other than that we happen to like the song. Almost by chance, when Matt, our owner was randomly picking an ebay handle waaay back in the early days, it just came up as an option for his user name, Decades later, here we are!

In our store, an Open Box instrument is an item that cannot be sold as new because the instrument has been played or displayed. It may be as new, or it may have an insignificant scratch or lacquer flaw. We receive these items directly from the manufacturer, and none have ever been previously owned. All are in perfect playing condition. When these instruments arrive at our shop, our meticulous techs go through them to make sure they're working perfectly, so you'll find them to be in superb condition and ready to play!

Brand new instruments are covered by the full manufacturer's warranty.

Used and vintage instruments are also covered with an in-house warranty. If something stops working on an instrument (that is not caused by the instrument being dropped or otherwise abused) you can send it to us and our in house technical experts will make it right, free of charge.

We want you to be happy and satisfied with your purchase, and we offer an unconditional 14 day return policy. If you are unhappy with your item for any reason, just return it for a full refund or full credit towards an exchange. Reeds and other consumables are non-returnable once opened. 

Please let us know via email that an item has not worked out for you. You can reach us at customerservice@brassandwinds.com

Then, pack your item safely and mail it back to us by the carrier of your choice at:

Quinn the Eskimo

ATTN: Returns

15319 NE 92nd Street

Redmond, WA 98052

425.408.0393

We will issue your refund promptly upon receipt!