Frequently Asked Questions

Answers to our most frequently asked questions

About Us

I wanted to take a moment to talk about our name change and what it means going forward. When I started selling musical instruments, some 24 years ago, I was just a guy with an eBay account. I liked the song 'Quinn The Eskimo' by Bob Dylan, and thought it was a pretty catchy eBay name. Miraculously, it was available when I picked it. Well, I enjoyed some measure of success, and with success this little hobby of mine grew into an actual business. Where I used to just be a guy in his living room selling trombones, we have become a company with a warehouse and 14 employees who are proud to serve the entire music community.

As our footprint has grown, so have our responsibilities to our customers. We have recently become aware of the problematic nature of the word Eskimo. While this word is considered a term of identity by some people, there are other peoples of the world who find it deeply offensive. It has never been our intent to cause offense to anyone, and our view is that music is for everyone. As such, we want our name to reflect and represent the inclusiveness we feel to everyone in the world. Even though we "just liked the song," we have decided to change our name to reflect the evolving standards of the time.

So, meet The Mighty Quinn! Our Quinn is an octopus, which reflects our attachment to the Pacific Northwest, and his arms are full of musical instruments ready to be shipped all over the world to bring the joy of music to everyone.

We buy things from a wide variety of places! Some come direct from the manufacturer. We also buy from school band programs, purchase directly from individuals, instrument auctions, and online listings.

The Mighty Quinn Brass and Winds is proud to offer financing through our partnership with United Midwest Savings Bank!

Financing is available for purchases as low as $1,500 and as high as $15,000. Payments can be stretched out as long as 60 months to make it possible to purchase your dream instrument.

Click here to apply for financing. Use Merchant ID 3631

We offer low monthly payments, competitive interest rates and free online bill pay.

For more information visit United Midwest Savings Bank


In our store, an Open Box instrument is an item that cannot be sold as new because the instrument has been played or displayed. It may be as new, or it may have an insignificant scratch or lacquer flaw. We receive these items directly from the manufacturer, and none have ever been previously owned. All are in perfect playing condition. When these instruments arrive at our shop, our meticulous techs go through them to make sure they're working perfectly, so you'll find them to be in superb condition and ready to play!

BRAND NEW ITEMS are covered by the full manufacturer’s warranty unless specifically noted otherwise. Please check individual makers for terms and conditions.

OPEN BOX ITEMS include a two-year warranty serviced through our in-house repair shop. We guarantee that every instrument we sell is free of mechanical defects.

PLEASE NOTE: Warranty does not cover the following:

  1. Damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, operation or failure to follow instructions according to the Owner’s Manual for this product
  2. Any unit which has been altered or on which the serial number has been defaced, modified or removed
  3. Normal wear and any periodic maintenance
  4. Deterioration due to perspiration, corrosive atmosphere or other external causes such as extremes in temperature or humidity
  5. Lacquer or plating finish wear
  6. Springs, pads and felt parts  

USED/VINTAGE ITEMS include a one-year warranty with the same exclusions as above.

The Mighty Quinn Brass and Winds is an online store; we do not have a brick and mortar storefront in the traditional sense. Our warehouse is located in Redmond, WA. We are happy to have you visit us, but please make an appointment first. You can find a link to make an in person appointment below, or on our Home page via the calendar icon.) We do have a practice room and would be delighted to have you audition instruments in person if you live locally!

Please note:

* Appointment required

* Please bring your own mouthpiece if auditioning an instrument


We want you to be happy and satisfied with your purchase, and we offer an unconditional 30 day return policy. If you are unhappy with your item for any reason, just return it for a full refund or full credit towards an exchange. (Reeds and other consumables are non-returnable once opened.)

We warranty every item we sell to be free of mechanical defects. If you find an issue with your purchase, please contact us. We will either reimburse you to have any minor repairs completed by your local repair shop, or we will send you a label to cover all return postage charges so that we can either repair your instrument, exchange your instrument, or issue you a refund for your instrument. We stand behind our products, and we truly want you to be happy.

Please note that if you simply change your mind about purchase of an item - if you find that it's just not the one for you - you are still entitled to a full refund. We never charge a restocking fee; however, you will be responsible for the expense involved in shipping the item back to us. Upon receipt of your return, our technicians will go over the instrument to ensure everything is in the same condition in which it was sold, and then your refund will be proceed directly, no questions asked.

Please let us know via email that an item has not worked out for you within 2 weeks of receiving your shipment. You can reach us at

Then, pack your item safely and mail it back to us by the carrier of your choice at:

The Mighty Quinn Brass & Winds
15319 NE 92nd Street
Redmond, WA 98052

We will issue your refund promptly upon receipt!

Please pack loose articles separately and securely in bubble wrap so that they cannot bang around and hit the instrument.

If you are shipping inside a case, keep in mind that if the instrument can move around at all, it may become damaged. However, don’t wrap so tightly that the instrument is compressed. A snug fit that impairs movement will be fine! Check all latches to ensure they will not accidentally pop open during shipping.

If you are shipping an instrument without a case, wrap it at least three times with bubble wrap, and secure the wrap with shipping tape. There should not be any edges sticking out. The instrument should be completely covered.

Select a strong and sturdy double corrugated box that offers at least 2 inches of space all around the item that you want to ship. Fill that extra space around the instrument with bubble wrap, crushed packing paper, or packing peanuts.


We ship smaller accessories via USPS first class mail.

We ship instruments and larger accessories via Fedex Express.

All items with a valuation of over $100 will require a signature. We don't want your new horn or snazzy mouthpiece left out on a doorstep!

Not finding the answer to your question? Please feel free to contact us at