Frequently Asked Questions

  • What payment methods do you accept?
  • Can I try it before I buy it?
  • What is your warranty policy?
  • What is your return policy?
  • Can I ship to an address that does not match my billing address?
  • Do you take trade-ins? Would you purchase my instrument?
  • Do you rent instruments?
  • Can you repair my instrument?
  • Where do you ship?
  • How much does shipping cost?
  • How do you ship?
  • I won't be home when my package is scheduled for delivery! What do I do?
  • How do I make a return or exchange?
  • How do I pack an instrument safely if I need to return it?
  • What does OPEN BOX mean?
  • What payment methods do you accept?
  • Can I try it before I buy it?
  • What is your warranty policy?
  • What is your return policy?
  • Can I ship to an address that does not match my billing address?
  • Do you take trade-ins? Would you purchase my instrument?
  • Do you rent instruments?
  • Can you repair my instrument?

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We also accept payment by PayPal or Google Pay.

Now you can apply for financing directly through our website at time of checkout - seamless instant approval!

The Mighty Quinn Brass and Winds is pleased to now offer financing (directly through our checkout page) with Klarna! Just select Klarna financing as your method of payment when checking out to review your payment options.

  • Pay your way: Choose from interest-free payment plans and customizable payment options.

  • Earn while you shop: Receive cashback directly in your Klarna balance.

  • Secure shopping: Keep your data safe using advanced encryption and 24/7 fraud monitoring

 

Klarna offers financing up to $10,000. If you would like to obtain financing for over that amount, we can help!

Please contact our customer service team in order to apply for financing through United Midwest Savings Bank

Can I try it before I buy it?

We do not offer unpaid trials, but we do offer an easy 30 day return policy. If during the first 30 days of ownership you decide that you would not like to keep the instrument, you can send it back to us for a refund. We do not have a restocking fee, but you would be responsible for the return shipping cost unless you purchase the REDO free return service for $3.98 at checkout.

We are located in Redmond, WA. If you plan to visit our area we would love to have you stop by our offices and try out as many instruments as you would like. Here is a link to our appointment calendar - we do ask that you make an appointment so that we can have staff available to assist you!

What is your warranty policy?

BRAND NEW ITEMS are covered by the full manufacturer’s warranty unless specifically noted otherwise. Please check individual makers for terms and conditions.

OPEN BOX/USED/VINTAGE ITEMS include a two-year warranty serviced through our in-house repair shop. We guarantee that every instrument we sell will be free of mechanical defects.

PLEASE NOTE: Warranty does not cover the following:

  1. Damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, operation or failure to follow instructions according to the Owner’s Manual (as applicable)
  2. Any unit which has been altered or on which the serial number has been defaced, modified or removed
  3. Normal wear and any periodic maintenance
  4. Deterioration due to perspiration, corrosive atmosphere or other external causes such as extremes in temperature or humidity
  5. Lacquer or plating finish wear
  6. Springs, pads and felt parts 

HOW TO USE YOUR WARRANTY

Contact [email protected] attaching photos of the affected item, so that we may determine the best course of action:
(For larger repairs) Receive a free mailing label to send the instrument back to us for repair. We will address any technical problems in our shop and send you back your horn free of charge.
-OR-
(For small repairs) Bring your instrument to a trusted local shop for a quote, and we will reimburse you their nominal shop fee to fix it at their location.

What is your return policy?

We want you to be happy and satisfied with your purchase, and we offer an unconditional 30 day return policy. If you are unhappy with your item for any reason, simply return it for a full refund or full credit towards an exchange. (Reeds and other consumables are non-returnable once opened.)

As outlined in our warranty policy, we warranty every item we sell to be free of mechanical defects. If you find an issue with your purchase, please contact us. We will either reimburse you to have any minor repairs completed by your local repair shop, or we will send you a label to cover all return postage charges so that we can either repair your instrument, exchange your instrument, or issue you a refund for your instrument. We stand behind our products, and we truly want you to be happy.

Please note that if you simply change your mind about the purchase of an item - if you find that it's just not the one for you - you are still entitled to a full refund. We do not routinely charge a restocking fee; however, you will be responsible for the expense involved in shipping the item back to us if unless you have purchased free returns through Redo at checkout. Redo is available for domestic sales in the US only - international customers will be responsible for return shipping. Please see the FAQ on Returns for additional information.

Upon receipt of your return, our technicians will go over the instrument to ensure everything is in the same condition in which it was sold. Damage to the instrument, missing accessories, or unauthorized alterations/repairs may affect your refund, as may fingerprints on unlacquered instruments.

If more than five returns are requested within a calendar year, a 20% restocking fee will be assessed for every return moving forward for that calendar year.

Can I ship to an address that does not match my billing address?

For your security and ours, we verify all orders where the billing and shipping addresses do not match.
  • Billing Address: Must match the address on file with your payment method.
  • Shipping Address: You may choose a different shipping address (workplace, school, gift recipient, etc.).
  • Order Review: In some cases - especially for high-value items - we may contact you to confirm the order details before shipping. This helps protect against unauthorized transactions and ensures your purchase arrives safely.
We appreciate your understanding and cooperation as we work to keep your transactions secure.

Do you take trade-ins? Would you purchase my instrument?

We often purchase professional level, highly sought after instruments. Our Supreme Commander, Matt, handles all purchasing decisions. Please contact him directly for instrument sales at [email protected]. Please include a few photos as well as a dollar amount of what you would like to get for it. We make every effort to respond to each and every inquiry, but please be patient, as we receive many requests.

Sorry, we are not set up to sell items on consignment.

Do you rent instruments?

We do not offer a rental program. We believe in selling top quality instruments at the lowest prices. You might consider financing, which will allow you to make monthly payments just as a rental progam would. You'll be investing in owning the instrument at the end of the loan term that way!

Can you repair my instrument?

We do not currently have the bandwidth to run a repair progam in our shop.

We have a number of repair techs on staff that are able to address warranty issues, but for routine maintenance, repairs, or instrument modifications, we will be happy to refer you to a local repair shop!

  • Where do you ship?
  • How much does shipping cost?
  • How do you ship?
  • I won't be home when my package is scheduled for delivery! What do I do?
  • How do I make a return or exchange?
  • How do I pack an instrument safely if I need to return it?

Where do you ship?

We ship domestically to all 50 states, Washington D.C., and U.S. territories and military bases within the United States.

Orders can be placed to ship internationally to the following destination countries:

  • Australia
  • Austria
  • Belgium
  • Canada
  • Czech Republic
  • China
  • Denmark
  • Finland
  • France
  • Germany
  • Hong Kong
  • Italy
  • Japan
  • Luxembourg
  • Netherlands
  • New Zealand
  • Portugal
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

 

If your shipping destination address is not listed above, please email us directly, and we will do our best to facilitate your transaction!

 

How much does shipping cost?

For Orders in the United States:

  • All orders over $99 ship free!
  • Any order under $99 will have shipping charges assessed at checkout, generally $6-$35

 

For International Orders:

  • Shipping costs vary by weight and destination country
  • Taxes and duties are assessed at the time of sale
  • Your final cost will be displayed at checkout

How do you ship?

We track all shipments, and we email you your tracking number automatically upon generation of that shipping label. We want you to you know what is happening at all times!

For Orders in the United States:

We ship all instruments domestically through Fedex 2 Day Express, so a physical address rather than a PO Box will be required. Someone will need to sign for any package valued over $100. Please note that 2 Day Express does not count weekends as business days of operation, so an item that ships to you on a Friday will have an expected arrival date of Tuesday.

We ship most small accessories via USPS, which is a 2-5 day service. No signature is required if the valuation is under $100.

Specialty accessories with a valuation of more than $100 will also be sent out via Fedex Express, and a signature will be required for these packages as well.

For International Orders:

We ship packages internationally through DHL Express. Applicable taxes and duties are collected at checkout to ensure the most seamless experience possible for you.

I won't be home when my package is scheduled for delivery! What do I do?

If you know you won’t be able to sign for your package, you can enter your tracking number on FedEx.com and choose “manage delivery” to have your package held for you at a local FedEx desk to be picked up at your convenience.

How do I make a return or exchange?

You can start the return process on our returns portal any time within 30 days of receiving your order.

You will need the email address with which you made your purchase in order to open a return case. In the returns portal, you will be able to choose if you would like to receive an exchange, store credit or a refund. Once the return request is complete, you will be able to print a return label. If you purchased the “REDO” service at checkout, your shipping label will be free*. If not, you will have the opportunity to purchase a discounted shipping label. You may also ship using your own label. A signature and insurance are encouraged but not required. 

Our return shipping address: 

The Mighty Quinn
ATTN: RETURNS
15319 NE 92nd ST
Redmond, WA 98052

* We absolutely do extend our return policy to our international customers; however, the "REDO" free return service is only available within the United States. Should you decide to send any international purchase back for a refund, you will need to cover the cost of return shipping - which can be expensive. We encourage you not to make this purchase lightly, as shipping costs are non-refundable. Keep in mind that used and vintage instruments in particular may have some quirks that could take getting used to. We do not recommend purchasing any instrument with international shipping involved if you do not have a good local repair shop that can assist you with adjustments and regular maintenance.

How do I pack an instrument safely if I need to return it?

To pack a wind instrument for shipping, use a sturdy box with ample packing material to cushion the instrument and case. Wrap the instrument in bubble wrap or foam, and fill the box with additional padding to prevent movement. If there are any accessories in the case, be sure that they are securely wrapped and/or kept from being loose in the box where they might cause damage in shipping.
  1. For brass instruments: please close all slides and empty water before packing 
  2. For woodwind instruments: please swab out any moisture from instruemt before packing
  3. Choose a sturdy box: Select a box that is larger than the instrument case, allowing for padding on all sides
  4. Wrap the instrument: If shipping without a case, wrap the instrument in multiple layers of bubble wrap to protect delicate parts. If shipping with a case, make sure the case cannot move around in the box. Use packing materials like bubble wrap, foam, or crumpled newspaper to fill the empty space in the box. Aim for at least 1-2 inches of padding on all sides of the instrument case
  5. Secure the box: Tape the box securely, especially at the edges and bottom
  6. Label the box: Clearly label the box as "Fragile" and include your contact information
 
  • What does OPEN BOX mean?

What does OPEN BOX mean?

In our store, an Open Box instrument is an item that cannot be sold as new because the instrument has been played or displayed. It may be as new, or it may have an insignificant scratch or lacquer flaw. We receive these items directly from the manufacturer, and none have ever been previously owned. All are in perfect playing condition. When these instruments arrive at our shop, our meticulous techs go through them to make sure they're working perfectly, so you'll find them to be in superb condition and ready to play!