We want you to be happy and satisfied with your purchase, and we offer an unconditional 30 day return policy. If you are unhappy with your item for any reason, just return it for a full refund or full credit towards an exchange. (Reeds and other consumables are non-returnable once opened.)
We warranty every item we sell to be free of mechanical defects. If you find an issue with your purchase, please contact us. We will either reimburse you to have any minor repairs completed by your local repair shop, or we will send you a label to cover all return postage charges so that we can either repair your instrument, exchange your instrument, or issue you a refund for your instrument. We stand behind our products, and we truly want you to be happy.
Please note that if you simply change your mind about purchase of an item - if you find that it's just not the one for you - you are still entitled to a full refund. We never charge a restocking fee; however, you will be responsible for the expense involved in shipping the item back to us. Upon receipt of your return, our technicians will go over the instrument to ensure everything is in the same condition in which it was sold, and then your refund will be proceed directly, no questions asked.