THE MIGHTY QUINN WARRANTY
BRAND NEW ITEMS are covered by the full manufacturer’s warranty unless specifically noted otherwise. Please check individual makers for terms and conditions.
OPEN BOX ITEMS include a two-year warranty serviced through our in-house repair shop. We guarantee that every instrument we sell is free of mechanical defects.
PLEASE NOTE: Warranty does not cover the following:
- Damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, operation or failure to follow instructions according to the Owner’s Manual for this product
- Any unit which has been altered or on which the serial number has been defaced, modified or removed
- Normal wear and any periodic maintenance
- Deterioration due to perspiration, corrosive atmosphere or other external causes such as extremes in temperature or humidity
- Lacquer or plating finish wear
- Springs, pads and felt parts
USED/VINTAGE ITEMS include a one-year warranty with the same exclusions as above.
HOW TO USE YOUR WARRANTY
Contact customerservice@brassandwinds.com attaching photos of the affected item, so that we we may determine the best course of action:(For larger repairs) Receive a free mailing label to send the instrument back to us for repair. We will address any technical problems in our shop and send you back your horn free of charge.
-OR-
(For small repairs) Bring your instrument to a trusted local shop for a quote, and we will reimburse you their nominal shop fee to fix it at their location.