Shipping policy

OVERVIEW

This Shipping and Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://www.brassandwinds.com/policies/terms-of-service

WHAT ARE MY SHIPPING AND DELIVERY OPTIONS?

In-Store Pickup
In-Store Pickup is available for all purchases. Pickups are available Monday-Friday, 10am-4pm. Please make an appointment to pick up your purchase via the appointment calendar link at the top of our front page.

Free Shipping
We offer free 2 day Fedex Express shipping on all orders within the United States over $99

Shipping Fees
We offer domestic shipping for items under $99 at the following rates:
Under 1 lb: $6
Under 4 lbs: $15
Under 14 lbs: $20
Under 30 lbs: $25

We provide tracking numbers for every order. You will receive an email with your tracking information as soon as your order is packaged for shipment - usually one business day after your order is placed.

All times and dates given for delivery are given in good faith but are estimates only.

For EU and UK Customers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after we accept your order. For more information please refer to our Terms.

We offer international shipping to the following countries:

Australia
Austria
Belgium
Canada
Czech Republic
China
Denmark
Finland
France
Germany
Hong Kong
Italy
Japan
Luxembourg
Netherlands
New Zealand
Portugal
South Korea
Spain
Sweden
Switzerland
United Kingdom

Free 2 day Fedex shipping is not available for international orders. All international orders are shipped via DHL. Pricing is calculated using dimensional weights and destination, and is displayed in your shopping cart.

For information about the Customs process, please email us directly at customerservice@brassandwinds.com

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to addtional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK customers: This does not affect your statutory rights. For more information, please refer to our Terms.

QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our return policy: https://www.brassandwinds.com/pages/returns

HOW CAN YOU CONTACT US ABOUT THIS POLICY?
Email us at customerservice@brassandwinds.com